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Returns + Exchanges

Returns + Exchanges 

Return unused, unwashed, and unworn merchandise with tags still connected within 10 days of the purchase (in store) or ship date for a full refund (minus the shipping cost).
Returns: Please send an email to info@ShopIvyCastle.com with the following information:
  • First and Last Name
  • Order Number
  • Item you would like returned
  • Reason for return
  • Please let us know if you would like a full refund or store credit

Exchanges: Simply purchase the item you are wanting in a new order (before it sells out!) Send your unwanted item back within 10 days to receive a full refund. All unwanted items must be received within the 10 day window, no exceptions will be made.

Please note, no returns are offered on sale items
We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service. 

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